Samsung Tool - End User License Agreement (EULA)

This End User License Agreement (this "EULA" or "Agreement") is a legally binding contract between you, the end user of the Software ("User" or "you"), and SamsungTool (the "Company", "we", or "us"), the operator of the website samsungtool.us. The Company holds all rights necessary to distribute and license the Software.

The Software is protected by copyright law and international treaties. The Software is licensed to you, not sold.

Do not download, install, activate, or use the Software until you have read this EULA in full and agree to be bound by it.

By clicking "I Agree", or by downloading, installing, launching, activating, or using the Software in any manner, you confirm that:

you have read and understood this Agreement in its entirety;
you accept all of its terms as legally binding on you;
you accept the Privacy Policy published at https://samsungtool.us/blog/privacy-policy;
you accept the Refund Policy and any Licensing Policy published on the website;
you are a professional mobile device repair technician, or you own or operate a professional device repair business, and you will use the Software only for the Intended Purpose defined in this Agreement; and
you will not use the Software on any device obtained through theft, fraud, or any other unlawful means.

Before installing the Software, you are responsible for confirming that no law of your jurisdiction — including age or legal-capacity requirements — prevents you from entering into this Agreement or from using the Software.

If you do not agree to these terms, or you are unsure whether you may lawfully use the Software where you live or operate, you must not install, open, or use the Software.

1. DEFINITIONS

In this Agreement:

"Computer" means a personal computer running a supported version of Microsoft Windows, owned or lawfully controlled by the User, on which the Software is installed or run.
"Credits" means prepaid units purchased through the website that can be redeemed inside the Software to perform specific paid operations.
"Confidential Information" means non-public information that one party discloses to the other in connection with this Agreement, in any form, that is marked or identified as confidential, or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.
"Documentation" means the user guides, manuals, technical notes, and other materials for the Software published by the Company on the website or within the Software.
"Features" means the functions and capabilities offered through the Software and the samsungtool.us website, which the Company may add to, change, or remove over time.
"Intended Purpose" means the sole authorized purpose of the Software: supporting professional mobile device repair technicians and service centers in carrying out lawful repair, diagnostic, maintenance, and recovery work on Supported Devices that have been lawfully handed over to the User by their legitimate owners. The Intended Purpose is described in detail in Section 4.
"License" means the specific, limited right to use the Software that you have purchased or activated, as described in Section 2.
"Software" means the SamsungTool application distributed through samsungtool.us, together with all of its components, program files, updates, data files, Documentation, and related materials.
"Supported Device" means a Samsung mobile device — or any other device model listed as supported on the website — that is compatible with the Software.

2. GRANT OF LICENSE

2.1 General License Terms

Subject to your continued compliance with this Agreement and payment of all applicable fees, the Company grants you a limited, revocable, non-exclusive, non-transferable right to install and use the Software on your Computer, solely in accordance with the Documentation and solely for the Intended Purpose.

The scope of your rights depends on the License type you purchase or activate, as described below.

2.2 Activation License

An Activation License gives you access to the Features advertised for that tier on the website for a fixed activation period of 3, 6, or 12 months, as selected at the time of purchase. The License is valid on the number of Computers stated for that tier at checkout, takes effect when it is first activated, and expires automatically at the end of the activation period. To continue using the paid Features after expiry, you must purchase a new activation period.

2.3 Credit-Based Operations

Certain paid operations are performed by redeeming Credits. Credits are tied to your account, may not be transferred or resold, and do not expire. Credits are consumed when an operation is started, whether or not the operation completes successfully due to circumstances outside the Company's control (for example, faulty hardware, damaged devices, or interrupted connections caused by the User).

2.4 Trial / Free Features

The Company may, at its sole discretion, offer free features or time-limited trial access. Trial access is provided free of charge, does not include paid Features, remains subject to every restriction in this Agreement, and may be changed, limited, or withdrawn at any time without notice.

2.5 Personal Scope of the License

Each License is personal to you or, if you purchased it for a legal entity, to that organization and its employees, up to the number of simultaneous activations permitted by the purchased tier. A License may not be shared among additional users, computers, workstations, or locations beyond what your tier expressly allows. The Software may not be embedded into, or operated as part of, any other product or service.

2.6 Reserved Rights

You receive only the rights expressly stated in this Section 2. The Company grants no other rights, whether by implication, estoppel, or otherwise, and reserves all rights not expressly granted. The Company has no obligation to provide updates, new Features, maintenance, or support except as it expressly agrees in writing or as described on the website for your License tier.

3. RESTRICTIONS ON USE

You must not do any of the following, and you must not permit, encourage, assist, or enable anyone else to do so, directly or indirectly:

reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software, in whole or in part, by any means;
modify, adapt, translate, or create derivative works based on the Software or any part of it;
create, distribute, sell, advertise, or use cracks, key generators, loaders, patches, emulated servers, or any other means of defeating or bypassing the Software's licensing, activation, or protection mechanisms;
rent, lease, lend, resell, sublicense, distribute, or transfer the Software or your License, in whole or in part, without the Company's prior written consent;
share a single activation across multiple computers, users, or locations through USB-sharing hardware, USB hubs, USB-over-IP, virtualized USB connections, or any comparable technique;
monitor, intercept, capture, record, or analyze communications between the Software and any device, or between the Software and the Company's servers, by any means, including packet capture, man-in-the-middle techniques, or debugging proxies;
run the Software inside a virtual machine or emulator (including VMware, VirtualBox, Hyper-V, or similar environments);
spoof, clone, or alter hardware identifiers (such as hardware IDs, MAC addresses, or serial numbers), manipulate system clocks or timestamps, or use VPNs, proxies, or IP-masking services in order to extend, multiply, or evade the scope, duration, territory, or protection of your License;
upload, host, mirror, or otherwise make the Software or its server files available to third parties through file-sharing sites, peer-to-peer networks, cloud storage, download portals, or any other channel, without the Company's prior written consent;
use the Software for any purpose other than the Intended Purpose defined in Section 4; or
violate any applicable law — including criminal, computer-misuse, telecommunications, data-protection, or intellectual-property law — in connection with your access to or use of the Software.

Any violation, or attempted violation, of this Section 3 will result in the immediate and permanent termination of your License and a permanent ban from purchasing or using any Company product, without refund. The Company also reserves all civil remedies (including damages, injunctive relief, and recovery of legal costs), and violations may expose you to criminal liability under applicable law.

4. INTENDED PURPOSE AND ETHICAL USE

4.1 Single Lawful Purpose

The Software is developed and distributed for one purpose only: to help professional mobile device repair technicians and service centers perform lawful repair, recovery, diagnostic, and maintenance work on Supported Devices that their legitimate owners have lawfully submitted for service. Within that purpose, the Software provides functions such as:

Firmware flashing and updates — restoring a device to working condition using appropriate firmware;
FRP (Factory Reset Protection) removal — only to help the legitimate owner of a device regain access to their own device in a lawful repair situation where standard recovery methods are unavailable;
IMEI repair — only to restore the original, factory-assigned IMEI of a device whose identifier has been corrupted or lost due to a hardware fault or a prior software error. Writing any IMEI value other than the device's original factory identifier is strictly prohibited;
Carrier / network unlock functions — only where permitted by applicable law and any required carrier authorization, and only for the device's legitimate owner;
Screen-lock, account-lock, and payment-lock handling — only to restore a device's functionality for its legitimate owner in a lawful repair scenario, never to defeat security or financial-protection systems against an owner's interests;
Bootloader, diagnostic, backup, and restore operations — only as part of lawful repair, recovery, or restoration work performed for, or on behalf of, the device's legitimate owner.

4.2 Use Within the Limits of Lawful Repair

You acknowledge that some Features may technically suspend, remove, or bypass security mechanisms or manufacturer-imposed restrictions on a device. Such operations are permitted under this Agreement only to the extent strictly necessary to complete the lawful repair or recovery task at hand, and only in a way that respects the rights of the device's legitimate owner over their own lawfully acquired property. Any use outside this narrow scope is prohibited.

4.3 Strictly Prohibited Uses

The following uses are strictly prohibited and are grounds for immediate License termination, a permanent ban, civil claims, and, where appropriate, referral to law-enforcement authorities:

applying any Feature to a device obtained through theft, fraud, or any other unlawful means;
IMEI manipulation of any kind other than restoring a device's original factory identifier — including IMEI fraud, "IMEI washing", or changing an identifier to disguise a device's identity or origin;
removing FRP locks, account locks, payment locks, screen locks, or carrier locks from a device whose owner has not knowingly consented to the operation;
using any Feature to gain unauthorized access to another person's device, data, accounts, or systems; and
any use of the Software connected to conduct that is a criminal offense under the law of your jurisdiction or any other applicable jurisdiction.

4.4 User Representations

By accepting this Agreement, you expressly represent and warrant that:

you are a professional mobile device repair technician or operate a professional repair business;
you will use the Software only for the Intended Purpose;
you will not use the Software on devices obtained from unlawful sources;
every operation you perform with the Software is carried out with the knowledge and consent of the device's legitimate owner or their authorized representative, and you will take reasonable steps (such as requesting proof of ownership) before performing lock-removal or identifier-related operations; and
you accept full legal responsibility for any use of the Software that departs from these representations.

4.5 Obligations of Repair Business Operators

If you operate a repair business (a service center, repair shop, or similar organization), you are responsible for ensuring that every employee, contractor, or staff member who uses the Software under your account understands and complies with this Agreement, including the Intended Purpose and all restrictions. You must maintain reasonable internal controls to prevent misuse of the Software through your account.

5. USER OBLIGATIONS

5.1 Accurate Account Information

You agree to provide accurate, current, and complete registration and contact information, and to update it promptly when it changes. The Company is not responsible for notices, updates, or other communications you fail to receive because your account information was inaccurate or out of date.

5.2 Service and Product Communications

You acknowledge that the Company may send you communications concerning the products you have purchased, including software updates, security notices, license and account information, and offers. Marketing messages will always include an unsubscribe option; unsubscribing does not release you from your obligations under this Agreement, and the Company recommends staying subscribed so you do not miss security fixes and important product changes.

5.3 Your Systems and Equipment

You are solely responsible, at your own cost and risk, for the computers, operating systems, drivers, cables, adapters, network connections, and any other hardware or software needed to run the Software, for meeting the published minimum system requirements, and for maintaining reasonable cybersecurity measures on your systems.

5.4 Credential Security and Incident Reporting

You must keep your account and License credentials confidential. If your credentials are stolen, or you suspect unauthorized use of your account or License, you must notify the Company immediately at [email protected]. The Company will investigate and may, where appropriate, disable the compromised credentials and issue replacements. The Company is not liable for losses caused by unauthorized use of your account or License that occurs before you report the incident.

5.5 Legal Compliance

You must comply with all laws and regulations that apply to your use of the Software, including the laws of your country of residence and place of business, device-repair and telecommunications regulations, computer-misuse and data-protection laws, and all applicable export and import controls. Certain Features may be restricted or unlawful in some jurisdictions; it is solely your responsibility to verify what is permitted where you operate before using any Feature.

6. INTELLECTUAL PROPERTY

The Software and the Documentation are protected by copyright, trade-secret, and other intellectual-property laws and international treaties. All right, title, and interest in and to the Software — including all copies, updates, modifications, and derivative works, even those created without authorization — remain the exclusive property of the Company and its licensors.

This Agreement transfers no ownership rights to you. You receive only the limited License described in Section 2. You agree that you will not use the Company's names, trademarks, logos, or other designations without prior written permission; that you will not challenge or impair the Company's rights in the Software; and that you will not use the Software for any infringing purpose. Unauthorized copying, distribution, modification, or exploitation of the Software may result in civil and criminal liability.

7. TRADEMARK DISCLAIMER

"Samsung" and all related names, marks, and logos are trademarks of Samsung Electronics Co., Ltd. SamsungTool and the Company are independent of Samsung Electronics Co., Ltd. and are not affiliated with, endorsed by, sponsored by, or otherwise connected to Samsung Electronics Co., Ltd., any mobile network operator, or any other device manufacturer. Brand and model names appear on the website and in the Software solely to describe device compatibility.

8. FEEDBACK

If you send the Company suggestions, ideas, feature requests, bug reports, or any other feedback about the Software ("Feedback"), you agree that: Feedback is not Confidential Information, regardless of how you label it; the Company may already have, or may later develop, similar ideas independently; you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, and sublicensable license to use, reproduce, modify, and incorporate the Feedback into its products and services for any purpose, without any obligation or compensation to you; and, to the maximum extent permitted by law, you waive any moral rights in the Feedback and will not assert them against the Company or its licensees.

9. PRIVACY

The Company processes personal data in accordance with its Privacy Policy, available at https://samsungtool.us/privacy-policy, which forms part of this Agreement. Data belonging to devices you service with the Software is stored on storage you control — by default, on your own Computer. The Company does not collect the contents of devices you service, and collects only the data reasonably necessary for account management, license activation and verification, security, payment processing, and the operation of the Software's online functions. By using the Software you consent to the processing described in the Privacy Policy, which the Company may update from time to time.

10. CONFIDENTIALITY

Neither party may disclose the other party's Confidential Information except as this Agreement permits. Each receiving party must protect the disclosing party's Confidential Information with at least the care it applies to its own confidential information of similar sensitivity, and never less than reasonable care.

These obligations do not apply where disclosure is required by law, court order, or a regulator's decision — provided the receiving party, where lawfully permitted, gives the disclosing party prompt notice and a reasonable opportunity to seek protective measures — or where disclosure is made confidentially to the receiving party's legal, accounting, or audit advisers for purposes directly related to this Agreement. Each party is responsible for breaches by its own employees, agents, and advisers, must notify the other party promptly of any breach or credible threat of breach, and agrees that the disclosing party may seek injunctive relief without posting a bond.

11. PAYMENT TERMS

11.1 Fees

All prices are stated at checkout on the website. Payment obligations under this Agreement are firm once incurred and, except as expressly stated in Section 11.4, all fees are non-refundable. You may not withhold, set off, or claw back amounts due under this Agreement.

11.2 Payment Failure

"Payment Failure" means any event that prevents a payment from being successfully processed, including processor errors, invalid payment details, or insufficient funds. If a Payment Failure occurs, the affected License, activation, or Credits will not be issued until payment has been successfully completed.

11.3 Taxes

Prices shown at checkout may be exclusive of taxes. Where required by law, applicable sales tax, value-added tax (VAT), goods and services tax (GST), or similar charges will be calculated and added at checkout, and collected and remitted by the Company or its authorized payment processor. You are responsible for providing accurate billing information; the Company is not liable for incorrect tax amounts resulting from inaccurate information you supply.

11.4 Refunds

Fees are generally non-refundable. The Company may, at its sole discretion, grant a refund where the Software repeatedly fails to install or operate on a system that meets the published requirements, provided that you and the Company's support team have first made reasonable joint efforts to diagnose and resolve the problem, and your refund request reaches [email protected] within 3 days of purchase. Requests received after that period will not be considered. The Company may decline requests that, in its reasonable judgment, arise from user error, unmet system requirements, consumed Credits or completed operations, or use of the Software contrary to this Agreement.

12. COMMENCEMENT AND TERMINATION

12.1 Effective Date

This Agreement takes effect on the first date you download, install, activate, open, or use the Software in any way, and remains in force until terminated under this Section 12.

12.2 Termination by the Company

The Company may terminate this Agreement and your License in the following cases:

For breach. If you violate any provision of this Agreement — including the restrictions in Section 3 or the requirements in Section 4 — the Company may terminate with immediate effect and without prior notice, and your right to use the Software ends immediately and permanently.
For payment failure. If a Payment Failure remains unresolved, the affected License becomes invalid and is disabled, and where available may be replaced with trial-level access.
At the Company's discretion. The Company may terminate your License at any time, with or without cause and with or without notice. If the Company terminates a paid, time-limited License without cause, it will refund the pro-rata portion of any prepaid, unused fee for the remaining License period.
Permanent ban. For a violation of Section 3 or Section 4, the Company may permanently ban you from registering for or purchasing any future License, in addition to any other available remedy.

12.3 Termination by You

You may terminate this Agreement at any time by giving the Company written notice and deleting and destroying all copies of the Software in your possession or control. If you have paid a fixed-term fee, your License remains valid until the end of the paid period and is then disabled, unless the Agreement is terminated earlier for breach.

12.4 Consequences of Termination

On termination for any reason: all rights granted to you end immediately (or, for a user-initiated termination of a paid fixed term, at the end of the current period); you must stop all use of the Software and delete or destroy every copy in your possession or control; all fees and payment obligations incurred before termination remain payable and non-refundable, except as expressly provided in Sections 11.4 and 12.2; and the Company reserves all rights and remedies for any breach committed before termination.

12.5 Surviving Provisions

Sections that by their nature should survive do survive termination or expiry, including Sections 2.6, 3, 4, 5.5, 6, 7, 8, 10, 11.4 (to the applicable extent), 12.4, 13, 14, 15, and 18.

13. DISCLAIMER OF WARRANTIES

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND.

To the maximum extent permitted by applicable law, the Company disclaims all representations and warranties, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, satisfactory quality, or non-infringement; any warranty that the Software will be error-free, uninterrupted, timely, secure, or free of harmful components; and any warranty as to the accuracy, completeness, or reliability of results the Software produces.

The Company does not warrant that the Software will meet your requirements or that defects will be corrected. You are solely responsible for choosing the Software for your purposes and for the results you obtain from it. Because some jurisdictions do not allow the exclusion of implied warranties, parts of this Section may not apply to you; in those jurisdictions any implied warranty is limited to the minimum period required by law.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

No consequential damages. Neither the Company nor its affiliates, officers, directors, employees, licensors, or service providers is liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits or revenue, business interruption, loss of data, loss of privacy, or other pecuniary or non-pecuniary loss — arising from your use of or inability to use the Software, even if advised of the possibility of such damages.
Liability cap. Regardless of the form of action and the number of claims, the Company's total cumulative liability arising out of or relating to this Agreement or the Software will not exceed the total fees you actually paid to the Company in the twelve (12) months immediately before the event giving rise to the claim.
Allocation of risk. You acknowledge that these limitations reflect a reasonable allocation of risk, that the Company would not enter into this Agreement without them, and that they apply even if a remedy fails of its essential purpose.

Because some jurisdictions do not allow certain limitations or exclusions of liability, parts of this Section may not fully apply to you.

15. INDEMNIFICATION

You will, at your own expense, defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers (the "Indemnified Parties") from and against all third-party claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and court costs) arising out of or relating to: your breach of any term, obligation, representation, or warranty of this Agreement; any unauthorized, unlawful, or improper use of the Software, including any use other than the Intended Purpose; use of the Software on devices obtained by unlawful means; your violation of any applicable law or regulation; any third-party claim connected with your use of the Software; or any misrepresentation you make in connection with this Agreement.

The Company may assume exclusive control of the defense of any matter subject to indemnification, at your expense, and you will cooperate fully. You may not settle any such matter without the Company's prior written consent.

16. MISCELLANEOUS

16.1 Severability

If any provision is found invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed. The remaining provisions stay in full force and effect.

16.2 No Waiver

A party's failure or delay in enforcing any right or remedy is not a waiver of it, and no partial exercise prevents any further exercise. A waiver is effective only if made in writing and signed by an authorized representative of the waiving party.

16.3 Export Compliance

The Software is subject to all applicable export-control laws and regulations. You represent that you are not located in, and are not a national or resident of, any country subject to an applicable embargo or trade restriction, and that you are not on any applicable restricted-party list. You will comply with all applicable export and import laws in connection with the Software.

16.4 Amendments

The Company may amend or update this Agreement. For a material change, the Company will notify you by the email associated with your account, or by a notice in the Software or on the website, at least 15 days before the change takes effect. If you do not agree to a change, you may notify the Company in writing before it takes effect that you wish to stop using the Software and terminate the Agreement. Continuing to use the Software after a change takes effect means you accept the amended Agreement.

16.5 Assignment

You may not assign, transfer, or sublicense your rights or obligations under this Agreement without the Company's prior written consent, except to a successor in a merger or a sale of substantially all of your business or assets, or to an affiliate within your corporate group that agrees in writing to be bound by this Agreement. Any attempted assignment in violation of this Section is void. The Company may assign this Agreement freely. Subject to the foregoing, this Agreement binds and benefits the parties and their successors and permitted assigns.

16.6 Entire Agreement

This Agreement, together with the Privacy Policy and any other policies incorporated by reference, is the entire agreement between you and the Company on its subject matter and supersedes all prior or contemporaneous agreements, representations, and warranties, oral or written, on that subject matter.

16.7 Language

This Agreement is prepared primarily in English. If it is translated and there is any conflict, the English version governs.

17. GOVERNING LAW AND JURISDICTION

This Agreement is governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-laws rules. Any dispute, claim, or action arising out of or relating to this Agreement — including its validity, interpretation, enforcement, breach, or termination, whether in contract, tort, or otherwise — is subject to the exclusive jurisdiction and venue of the courts of the Republic of Singapore. By accepting this Agreement, you irrevocably submit to the personal jurisdiction of those courts and waive any objection to their venue.

18. CONTACT

For questions about the Software or this Agreement, technical support, or licensing inquiries, please contact:

Website: https://samsungtool.us
Support: [email protected]

End User License Agreement (EULA) — SamsungTool