To ensure a fast, fair, and transparent refund process, all refund requests for SamsungTool must be submitted through the official refund page and must strictly follow the instructions below.
🔗 Official Refund Page:
👉 https://user.samsungtool.us/my-refunds
Failure to follow these instructions will result in automatic refund rejection.
Where to Submit a Refund Request
All refund requests must be submitted through the official user panel:
👉 https://user.samsungtool.us/my-refunds
Refund requests sent via Telegram, email, or screenshots only will not be processed.
Refund Request Requirements (Mandatory)
To submit a valid refund request, you MUST provide ALL of the following evidence.
✅ 1. Screenshot – Normal Mode (Locked State)
Device powered on
Shows Normal Locked state
Lock message clearly visible
Screenshot must be taken while using SamsungTool
✅ 2. Screenshot – Download Mode (Locked State)
Device in Download Mode
Shows Download Mode Locked state
Screenshot must be taken during the same session as the Normal Mode screenshot
⚠️ Screenshots must be captured at the same time while the tool is running.
✅ 3. SamsungTool Log (Required)
Full, unedited tool log
Must clearly show:
Your username
Connected device
Executed operation
Result status
❌ Refund requests without tool logs will be rejected.
Why These Steps Are Required
These requirements allow us to confirm that:
✔ You actually used SamsungTool
✔ The screenshots were taken after using the tool
✔ The device was re-locked after the tool process
✔ The issue was caused by our tool, not user error
If screenshots are submitted without following this exact process, we cannot verify when they were taken.
➡️ In such cases, the refund request will be rejected automatically.
Common Reasons Refund Requests Are Rejected
❌ Screenshots only (no logs)
❌ Missing Download Mode screenshot
❌ Screenshots taken at different times
❌ Screenshots taken before using the tool
❌ Edited, cropped, or reused images
❌ Unsupported device or wrong operation
Step-by-Step: How to Submit a Refund Request Correctly
Step 1: Use SamsungTool Normally
Perform the operation on the device
Keep the tool open
Step 2: Take Required Screenshots
Capture Normal Mode Locked screenshot
Capture Download Mode Locked screenshot
Ensure both are taken in the same session
Step 3: Collect the Tool Log
Copy or export the full SamsungTool log
Do not modify the log
Step 4: Submit Refund Request
Go to the refund page:
👉 https://user.samsungtool.us/my-refunds
Upload:
Both screenshots
Tool log
Your username
Refund Processing Time
If it is confirmed that the issue was caused by SamsungTool:
✅ Refund is processed within seconds
✅ No waiting days
✅ No repeated verification
If the issue is not caused by the tool, the refund request will be denied.
Important Refund Notes
Refunds are reviewed case by case
User mistakes are not refundable
Unsupported models are not refundable
Abuse of the refund system may lead to account suspension
FAQ – SamsungTool Refund Requests
Where do I submit a refund request?
Only at 👉 https://user.samsungtool.us/my-refunds
Can I request a refund without screenshots?
No. Screenshots and logs are mandatory.
Can I reuse old screenshots?
No. Screenshots must be taken during the same tool session.
How long does verification take?
Verification is instant once all required data is provided.
Conclusion
To request a refund for SamsungTool, you must strictly follow the official refund instructions and submit your request via:
👉 https://user.samsungtool.us/my-refunds
Providing:
Normal Mode Locked screenshot
Download Mode Locked screenshot
Complete SamsungTool log
allows us to quickly verify the issue and process your refund within seconds if the fault is ours.
Failure to follow these steps will result in refund rejection.
📌 Need Help?
If you are unsure how to collect screenshots or logs before submitting a refund, contact official support.
💬 Telegram: @samsungtool_bot